Starting in version 14, OrthoTrac moved to a new and improved treatment card. The problem was likely solved by other changes to the code. If by "heart icon" you mean the heart icon used to pin a Note in Charting, that option is only available when you are using the new Charting interface. By the end of this class, you should familiar with the new interface redesign, and enhancements made to the Patient … The following sections are specific to the OrthoTrac Point-of-Care Patient Flow window: (NOTE: This error message is misleading. This has caused problems on several claims because I hadn't noticed the defect right away. The clipboard still doesn't work, which is minor compared to the banding date issue. 3625 Cumberland Blvd. *** UPDATE May 3rd ***  Approximately two weeks after the initial release of version 14.3.0.186, a defect was reported by a small number of offices which could conceivably cause data loss in Charting. I have even had an insurance company debit a bulk check for payments made to me because of the issue on the claim date. Hello- We currently are running version 14.1.0.14 and are using the original treatment card since some of the issues were not resolved. 700 Support doesn't know where it is yet. Schedule Maintenance, Add Days Takes Much Longer to LoadAn error in OrthoTrac 14.2.1 caused the newly-introduced Add Days function in Schedule Maintenance to take an unacceptably long time to complete. CS OrthoTrac Point-of-Care Module features are only active prior to version 14. Please beaware it is a large file and may take upto an hour to download depending on your bandwith speed. the point-of-care module. Version 15.1 of the CS OrthoTrac software includes the following features and enhancements: Enhanced Scheduler views The Weekly view and Zoom view now have the same color scheme and template as the Daily view, which was introduced in version 14.2 . Charting Won't Load Default View if Window Resized Only (CSOI Tab Not Detached)If the user changed the window size on charting but did not detach the imaging tab, then saved the newly-configured view as default, it would lot automatically load; instead the new user-defined layout had to be selected from View > Customize Display > User Defined Layout. If a patient calls in and schedules a same day appointment the from desk notes why they are coming in. In the meantime, you can get around that issue by browsing directly to the day where the appointment is currently scheduled and dragging the appointment to the Clipboard area there. Version 14 of OrthoTrac introduced a new section on the main Patient Information screen and in the new Charting. That won't be necessary -- simply update to the latest version 14.3 without needing to update to version 14.1  first. I'm really disappointed that the banding date on claims for multiple phases has not been fixed. CS OrthoTrac CS PracticeWorks CS SoftDent CS WinOMS Download Mobile Apps. Atlanta, GA 30339, © 2019 Carestream Dental, LLC. OrthoTrac Version 14.3 is now available to our OrthoTrac Cloud clients and will be available for shipment to our on-premise clients starting on March 1st. Item # 3, where a patient with an appointment scheduled for that day showed the scheduled procedure codes when you opened Charting in Comment Only mode, thus creating an unwanted visit, was corrected in version 14.2 of OrthoTrac. The following defects are corrected in version 14.3: Charting Locks Up / Freezes When "User Defined Layout" is SelectedAn issue where Charting would stop working if a User-Defined Layout was selected in a non-maximized window can no longer be reproduced. System Requirements are updated regularly. When you hit the Red X, it used to take the appt to the clipboard to put it on the schedule for a different day (and remove it from wherever it was scheduled originally), but it does not do that in this version for us. We have been waiting forever for it so we can install 14.1 and 14.3 at the same time and hopefully switch back over to the new charting module. It’s a big decision choosing who to trust with the absolute foundation of your Business. The Phases of Treatment information may also be accessed from the main Patient Information screen of OrthoTrac: Again, you may click on each individual phase's tab to select that phase and enter notes or dates. Solution: Please be aware that the spell check feature will be available only on Windows 10 workstations. Additionally, the field "Banding Date" was renamed to "Start Date" to accomodate these new phases. Charting - Notes Are Not Saved in Notes Tab After User Navigates Back to NotesIf a patient had previous notes entered and Imaging v11.10.0.41 is installed, a new note would be lost if the user navigated away from the Notes tab and then returned to the Notes tab. 3. All Rights Reserved. OrthoTrac Paperless Forms Training Use the below resources to get started! When you go to edit an appointment the procedure code gets removed and the visit number disappears at the top left       I DO SEE THAT THIS IS REOLVED, 2. Phil, we never received the first version of 14.3 yet we were supposedly on the list to receive it. Due to OrthoTrac v15.0 introduces new requirements for the Server Operating System and the version of Microsoft SQL Server that runs on it. As a side note, you mentioned "install v14.1 and v14.3 at the same time". OrthoTrac: Version 14 - Spell Check Feature in Charting Not Working / Not Available Issue: The Spell Check feature in Charting is not working or is not available. I have asked, meanwhile, that the Release Notes be updated to clarify that while the pan date/timestamp is a feature newly added with version 14.3, it will only activate when the new version of CSOI is released as well. Resources for . Thank you for visiting Update Central. 3625 Cumberland Blvd. Post Formats is a theme feature introduced with Version 3.1. Opening in Comment Only mode now allows you to create just a comment as it should, regardless of whether the patient has an appointment scheduled for that day or not. To begin using the point-of-care module: Turn on your tablet PC. Before purchasing any equipment, review the latest System Requirements at This defect has been fixed. What defects are corrected in this version? This comprehensive yet easy-to-use platform has solutions to help increase productivity, boost profitability, improve patient care, save on … All Rights Reserved. As always, if you have any other questions or concerns, please feel free to post here or contact Support at OrthotracSupport@csdental.com  or via phone at 866-722-2567. You may also view the full Release Notes for this version by clicking on the following link. A. Simply follow the directions below to make your request. If your practice needs the version 14.3 update prioritized, please post here or contact Support at OrthotracSupport@csdental.com  or via phone at 866-722-2567. Product Version. Where does this information come from and how can it be changed? I have been an Orthotrac user for the last 12 years. This defect has been fixed. To access this information in Charting, click the downward-pointing arrow just above Treatment History: This panel shows information about appointment compliance for the patient during their entire patient history (the appointment compliance information is not specific to that phase of treatment), plus notes for that specific phase of treatment. The major new change to System Requirements in version 14.3 is that SQL Server 2005 is no longer supported as of this version. What are the system requirements for this version? Version 14 of OrthoTrac introduced a new section on the main Patient Information screen and in the new Charting. Post Formats can be used by a theme to customize its presentation of a post. I posted some issues we had awhile ago, I did get a response, but want to follow-up to see if these issues are resolved in the new update. Log in to Citrix or terminal services. Also, pan stamp not working yet. Becky joined Orthotrac as a Trainer in 2006 and obtained her City & Guilds City Adult Teaching Level 3 course. If your practice management software doesn’t work, then your whole business doesn’t work. The game has changed, and the need for patient consent forms is here to stay. Filter By: Version of document. Can't find the heart icon. It will be addressed in a future version but we do not yet have an ETA on the fix. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Attached to this article are the System Requirements for version 14.3. Support tests of customer network bandwidth find that internet speeds are well within established parameters.The problem was corrected by modifying queries that detect conflicted appointment dates and using alternate functions to process Date and Time. NOT SUPPORTED: The 64-bit version of any As of OrthoTrac 14.2, SQL Server 2005 is no longer supported due to security considerations and to take advantage of enhanced features of later releases. Forms In Depth Training Guide - Integrated. Obtaining the integration: To get the CS OrthoTrac integration, you will need to call the CS OrthoTrac Imaging Support number at (866)722.2567 Monday thru Friday from 8am - 5pm EST. This made it difficult for staff to reconcile at the end of the day. The cause has been determined and it will be fixed in a future version. A. The operating systems and hardware listed below have been fully tested and certified for use with CS OrthoTrac. If your orthodontic practice uses AOS, Cloud9 or Orthotrac, these attractive lavender laser statements were designed specifically for use with your software. The heart icon appears to the left side of any Note entered on the Notes tab of the new Charting: Once that icon is clicked, the Note will appear in the "Pinned Notes" section on the right: By "pan stamp" I assume you mean the feature for displaying the time stamp on the pan image preview in Charting. Item # 2, where an entry is initially saved as a comment-only entry and then you attempt to go back and attach a procedure code or codes to it, is not yet corrected. **MS Office Standard 2010 (32 bit) and MS Office Professional 2010 (32 bit) are certified to run with OrthoTrac (Word Version 14). A. March 2018 Click here to start this course OrthoTrac: Using the Treatment Card Recorded Class - This recorded class is designed for all team members and provides instruction about using the redesigned Treatment Card in CS OrthoTrac practice management software, version 14.0. We tried editing, deleting, adding the code and nothing would make it an appointment with a code. Atlanta, GA 30339, © 2019 Carestream Dental, LLC. CS OrthoTrac v14 features a complete redesign of the treatment card that is intended to address increased patient numbers and treatment options available in a practice. As of OrthoTrac 14.2, SQL Server 2005 is no longer supported due to security considerations and to take advantage of enhanced features of later releases. The basic functions of the patient flow module are the same when using. This section, Phases of Treatment, now lists three different phases of clinical treatment (Phase I, Full Treatment and Observation). The choice was made to release OT 14.3 as soon as it was completed because there was such high demand for the scheduling delays fix in this version. ePayments: Patient Info Missing from Credit Card Settlement if Not an AutopaymentA software defect prevented the patient name and address from appearing on the credit card processing settlement screen if the payment was not made through auto-payment; the information displayed properly if auto-payment was used to conduct the transaction. Forms Training Video - Integrated. Additionally, the field "Banding Date" was renamed to "Start Date" to accomodate these new phases. Scheduling - Updating Standard Using New Add Days Function Removes Random Records from Schedule DayWhen using the Add Days function introduced with OrthoTrac v14.2, a defect caused unrelated records to be removed from the Schedule Day if multiple location/doctor combinations were open on the same calendar date. Processing time in a test environment simulating the problem environment was reduced from 110 seconds to 11 seconds. I am sorry but that specific defect is not one of the listed defects that is corrected in version 14.3. This is due to limitations in the way the Zuelke Module handles treatment info. OrthoTrac Version 14.3 -- FAQs, Documentation, New Enhancements and Defect Fixes, Re: OrthoTrac Version 14.3 -- FAQs, Documentation, New Enhancements and Defect Fixes. Will that issue be addressed in the defects/bug fixes in v14.3? In version 14, where are the new Phases of Treatment located? Frequently asked questions about this update: Q. Can you make sure we are on the list to receive the updated version of 14.3??? When clients are updated to version 14, all patients who are in active treatment (defined as patients who had a Banding Date but no Completion Date) will be moved to the Full Treatment phase. All Cloud clients were updated with this incremental version as soon as it was available; for locally hosted clients, please contact Support to request the update be shipped. Ste. Language of document. Simply changing the wording from "TOTAL BALANCE" TO "RP TOTAL BALANCE" would at least alert the user that total is not total. MS Outlook 2007 (version 12) MS Outlook 2010 (version 14)** Intuit Quickbooks*** MS Word should be installed and registered with the latest update available from Microsoft. The different phases of treatment can be accessed by clicking the tabs at the bottom: You can edit the information for each phase by clicking the pencil icon at the top of that screen. This creates a visit, before they even come in for an appointment. We hope to have full functionality for all three phases available in a future version. A fix is now available and has been implemented with the release of incremental version 14.3.0.188, which is now available for clients as of May 3rd, 2019. CS OrthoTrac version 14.3.0.186  is now available and being pushed to our CS Orthotrac Cloud clients as rapidly as resources allow. They told me because imaging needs to be updated. I'm also bumming that the total balance on patient accounts has not been fixed or addressed. Carestream Dental, Atlanta, has released CS OrthoTrac v14 software.According to the company, this latest version includes significant advances to its core practice management capabilities. As I mentioned in the update to the original post, the distribution of version 14.3 has been halted temporarily due to the discovery of a defect in a newly introduced feature which can conceivably cause data loss. Image Viewer: KDI Viewer Software: Operating Systems: XP Service Pack 2 Utility v1.0 Used to prepare your software to run on Microsoft Windows XP Service Pack 2 The problem has been corrected; Patient Name and Address now display appropriately. 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